01/14/10 164 W - + 14 - 10 Record Year For 911 Calls, But Not All Emergencies

Press release. The Raleigh-Wake Emergency Communications Center (911) recorded an all-time high of 444,160 dispatches in 2009. The center is burdened with far too many non-emergency phone calls.

The number of calls to 911 was almost 1,000 more each month than in 2008, and close to 100,000 more per year than was handled in 2000. Of these incidents, 310,201 were law enforcement related, 73,946 emergency medical in nature, 59,146 were assigned to fire departments, and the remainder required response from other City departments such as Public Works.

Emergency Communications Center (ECC) telecommunicators and call-takers received or made over one million calls. Calls to the Emergency  Communication Center’s seven-digit line declined for the second year in a row. First responders are now provided with methods of accessing data that in the past required a telephone call to the center. Also contributing to the reduction is the use of web technology to provide on-line traffic reports to the media and the public.

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